Privacy Policy

1. Introduction 

This Privacy Policy ("Policy") explains how GoodLife Consumer Products ("GoodLife", "Company", "we", "our", or "us") collects, uses, stores, processes, transfers, and protects your personal information when you access or use our website, customer support services, social media channels, marketing communications, and related digital platforms (collectively referred to as the "Platform"). 

This Policy is intended to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, and other applicable laws of India. 

By accessing our Platform, creating an account, placing orders, subscribing to communications, or otherwise providing personal information, you consent to the collection and processing of your information in accordance with this Privacy Policy. 

2. Data Fiduciary Information 

GoodLife Consumer Products 

India Office 

604, Dalamal House, Jamnalal Bajaj Marg, 
Nariman Point, Mumbai – 400021, India 

United Kingdom Office 

120 High Road, East Finchley, 
N2 9ED London, United Kingdom 

Phone: +91 2240043981 

Email:  support@goodlifeconsumer.com 

Website:  https://goodlifeconsumer.com 

For privacy-related concerns, requests, or grievances, please contact us using the details provided in Section 15. 

3. Personal Information We Collect 

We may collect the following categories of personal information: 

A. Identity Information 

• Full Name 
• Username 
• Customer Identification Information 

B. Contact Information 

• Email Address 
• Billing Address 
• Shipping Address 
• Mobile Number 

C. Account Information 

• Login Credentials 
• Encrypted Passwords 
• Account Preferences 

D. Transaction Information 

• Products Purchased 
• Order History 
• Payment Confirmation Details 
• Refund and Return Records 

E. Technical Information 

• IP Address 
• Browser Type 
• Device Information 
• Operating System 
• Cookie Identifiers 
• Session Logs 

F. Usage Information 

• Website Browsing Activity 
• Pages Visited 
• Product Interactions 
• Time Spent on Pages 
• Marketing Engagement 

G. Communication Information 

• Customer Support Requests 
• Reviews and Ratings 
• Feedback and Testimonials 
• Survey Responses 

H. Marketing Preferences 

• Newsletter Subscriptions 
• Promotional Preferences 
• Communication Preferences 

I. Payment Information 

Payment transactions are processed through authorized third-party payment gateways. 

GoodLife Consumer Products does not store complete debit card numbers, credit card details, CVV information, UPI credentials, or banking passwords on its servers. 

4. How We Collect Information 

We may collect information through: 

• Account Registration 
• Product Purchases 
• Website Browsing Activities 
• Customer Support Interactions 
• Cookies and Tracking Technologies 
• Promotional Campaigns 
• Surveys and Feedback Forms 
• Third-Party Service Providers 
• Logistics and Delivery Partners 

5. Purpose of Data Processing 

We process personal information for lawful purposes including: 

• Order Processing and Delivery 
• Customer Support Services 
• Account Management 
• Fraud Detection and Prevention 
• Platform Security 
• Legal and Regulatory Compliance 
• Marketing Communications 
• Product Recommendations 
• Service Improvements 
• Dispute Resolution 
• Internal Analytics and Reporting 

We do not process personal information for purposes incompatible with those stated in this Policy. 

6. Consent 

By providing your personal information, you consent to its collection and processing as described in this Policy. 

Where required by law, we obtain explicit consent before: 

• Sending Promotional Communications 
• Using Non-Essential Cookies 
• Conducting Personalized Marketing Activities 
• Processing Optional Personal Information 

You may withdraw your consent at any time by: 

• Updating Account Preferences 
• Unsubscribing from Marketing Emails 
• Contacting Our Support Team 

Withdrawal of consent shall not affect processing already completed or processing required for legal or contractual obligations. 

7. Cookies and Tracking Technologies 

We use cookies and similar technologies to: 

• Improve User Experience 
• Remember Preferences 
• Analyze Website Performance 
• Measure Marketing Effectiveness 
• Provide Relevant Content 

Types of cookies we may use include: 

• Essential Cookies 
• Functional Cookies 
• Analytics Cookies 
• Advertising Cookies 

You may manage cookie preferences through your browser settings. 

Disabling certain cookies may impact website functionality. 

8. Sharing of Personal Information 

We do not sell, rent, or trade personal information. 

We may share information with: 

• Payment Gateway Providers 
• Shipping and Logistics Partners 
• Cloud Hosting Providers 
• IT Service Providers 
• Marketing and Analytics Providers 
• Professional Advisors 
• Government Authorities (when legally required) 

All third-party service providers are required to maintain appropriate confidentiality and security measures. 

9. Cross-Border Data Transfers 

Your information may be processed or stored outside India by authorized service providers, cloud infrastructure providers, or technology partners. 

Such transfers shall be conducted in compliance with applicable laws and reasonable safeguards shall be implemented to protect personal information. 

10. Data Security 

We implement appropriate technical, administrative, and organizational safeguards to protect personal information against: 

• Unauthorized Access 
• Disclosure 
• Alteration 
• Loss 
• Misuse 
• Destruction 

Security measures may include: 

• SSL Encryption 
• Secure Servers 
• Access Controls 
• Employee Confidentiality Obligations 
• Security Monitoring 
• Regular Security Assessments 

While we strive to protect your information, no system can guarantee absolute security. 

11. Data Retention 

We retain personal information only for as long as necessary to: 

• Fulfill Business Purposes 
• Comply with Legal Obligations 
• Resolve Disputes 
• Enforce Agreements 

When information is no longer required, it will be securely deleted, anonymized, or destroyed. 

12. Rights of Users 

Subject to applicable laws, users may have the right to: 

• Access Personal Information 
• Correct Inaccurate Information 
• Update Personal Information 
• Request Deletion 
• Withdraw Consent 
• Submit Complaints 
• Nominate Authorized Representatives 

Requests may be submitted through our customer support channels. 

Identity verification may be required before processing requests. 

13. Children's Privacy 

Our Platform is not intended for individuals under 18 years of age. 

We do not knowingly collect personal information from children without verifiable parental or guardian consent. 

We do not conduct targeted advertising or behavioral monitoring directed toward children. 

14. Data Breach Notification 

In the event of a personal data breach, we shall take appropriate measures required under applicable law, including: 

• Investigation of the Incident 
• Mitigation of Potential Harm 
• Notification to Affected Users (where required) 
• Reporting to Regulatory Authorities (where applicable) 

15. Grievance Officer 

For privacy-related concerns, complaints, or requests regarding your personal information, please contact: 

Privacy & Grievance Officer 

GoodLife Consumer Products 

Email:  support@goodlifeconsumer.com 

Phone: +91 2240043981 

Business Hours: 
Monday to Saturday 
10:00 AM – 6:00 PM (IST) 

We will make reasonable efforts to address grievances within applicable timelines. 

16. Third-Party Links 

Our Platform may contain links to external websites, applications, or services. 

We are not responsible for the privacy practices, content, or policies of third-party platforms. 

Users are encouraged to review the privacy policies of such websites before providing personal information. 

17. Changes to this Privacy Policy 

We reserve the right to update or modify this Privacy Policy at any time. 

Updated versions will be published on our website along with the revised effective date. 

Continued use of our Platform after such changes constitutes acceptance of the updated Privacy Policy. 

18. Governing Law and Jurisdiction 

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. 

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India. 

By using our Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.