Shipping & Delivery Policy
At GoodLife Consumer Products, we are committed to delivering your orders safely, efficiently, and on time. Please review our shipping and delivery policy before placing your order.
Shipping Charges
Standard Shipping
- A standard shipping charge may apply to orders below the minimum free shipping threshold displayed on our website at the time of purchase.
- Shipping charges, if applicable, will be clearly displayed during checkout before payment is completed.
Cash on Delivery (COD)
- Cash on Delivery (COD) charges may apply based on the order value and delivery location.
- Applicable COD charges will be displayed at checkout before order confirmation.
Prepaid Orders
- We encourage customers to place prepaid orders for faster processing and delivery.
- Certain high-value orders may be accepted only on a prepaid basis.
Order Processing
- Orders are generally processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays, public holidays, or after business hours may be processed on the next working day.
- Once your order has been shipped, tracking details will be shared via Email, SMS, or WhatsApp using the contact information provided during checkout.
Delivery Timelines
Estimated delivery times vary depending on your location and courier service availability.
Estimated Delivery Time
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote Areas: 5–10 Business Days
Delivery timelines are calculated based on working days only and exclude Sundays, public holidays, and unforeseen disruptions.
Order Tracking
Once your order is dispatched, you will receive:
- Tracking Number
- Courier Partner Details
- Tracking Link (where available)
You can monitor your shipment status using the tracking information provided.
Delivery Delays
While we make every effort to deliver orders within the estimated timelines, delays may occur due to factors beyond our control, including:
- Adverse Weather Conditions
- Natural Disasters
- Government Restrictions
- Public Holidays
- Transportation Disruptions
- Courier Partner Delays
- High Demand During Sale or Festival Periods
GoodLife Consumer Products shall not be held liable for delays caused by circumstances beyond reasonable control.
Failed Delivery Attempts
If delivery cannot be completed due to:
- Incorrect Address
- Unavailability of Recipient
- Incorrect Contact Information
- Refusal to Accept Delivery
our courier partner may attempt re-delivery according to their policies.
If the shipment is returned to us, additional shipping charges may apply for re-shipment.
Damaged Packages
If the outer package appears damaged, tampered with, or opened at the time of delivery:
- Please refuse the package immediately.
- Inform our customer support team within 24 hours.
- Share photographs of the package whenever possible.
This helps us investigate the issue and provide an appropriate resolution.
International Shipping
Currently, international shipping availability may vary depending on product category and destination country.
For international shipping inquiries, please contact our support team before placing an order.
Contact Information
For shipping-related questions or delivery assistance, please contact:
GoodLife Consumer Products
India Office
604, Dalamal House, Jamnalal Bajaj Marg,
Nariman Point, Mumbai – 400021, India
United Kingdom Office
120 High Road, East Finchley,
N2 9ED London, United Kingdom
Phone: +91 2240043981
Email: support@goodlifeconsumer.com
Website: https://goodlifeconsumer.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.