Refund & Return Policy

At GoodLife Consumer Products, customer satisfaction is important to us. We strive to deliver quality products and a seamless shopping experience. Please read our Refund & Return Policy carefully before placing an order. 

Order Modifications 

Can I change my order once it has been placed? 

We generally do not accept changes to orders once they have been successfully placed. However, if you contact our customer support team within 24 hours of placing your order, we may be able to assist with modifications such as product changes, quantity updates, or delivery address corrections. 

Please note that any changes are subject to order processing status and are made solely at the discretion of GoodLife Consumer Products. 

For assistance, please contact us: 

Email:  support@goodlifeconsumer.com 
Phone: +91 2240043981 

Order Cancellation 

Can I cancel my order? 

Yes. Orders may be cancelled within 24 hours of placement, provided they have not already been processed or dispatched. 

To request a cancellation, please contact our customer support team and provide: 

• Full Name 
• Order Number 
• Order Date 
• Registered Mobile Number 

Email:  support@goodlifeconsumer.com 
Phone: +91 2240043981 

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST) 

Once your cancellation request is approved, a confirmation email will be sent to you. 

Refunds for Cancelled Orders 

When and how will I receive my refund? 

After your cancellation request has been approved, the refund will be processed to the original payment method used during purchase. 

Refund processing generally takes between 5–7 business days, depending on your bank, card issuer, or payment gateway provider. 

You will receive an email confirmation once the refund has been successfully initiated. 

If you do not receive the refund within the expected timeframe, please contact our support team for assistance. 

Return & Exchange Policy 

General Returns & Exchanges 

Due to the nature of baby care, personal care, hygiene, and consumer products, items delivered in good condition are not eligible for return, exchange, or replacement. 

We encourage customers to carefully review product details, quantities, and specifications before completing their purchase. 

Returns and exchanges are not accepted for: 

• Opened products 
• Used products 
• Personal care and hygiene products 
• Products damaged due to misuse or improper storage 
• Products purchased during special promotions or clearance sales 

Damaged, Defective, or Incorrect Products 

We are committed to delivering quality products. If you receive a damaged, defective, or incorrect product, we will investigate the issue and provide an appropriate resolution. 

Reporting Timeline 

Any complaint regarding damaged, defective, or incorrect products must be reported within 24 hours of delivery. 

Required Proof 

To process your request, you must provide: 

• Clear photographs of the product 
• Images of the outer packaging 
• Shipping label details 
• Unboxing video (recommended for faster resolution) 

Failure to provide sufficient proof may result in rejection of the claim. 

Important Notice 

If the package appears tampered with, opened, or damaged at the time of delivery, please refuse to accept the package and immediately notify our support team. 

Claims regarding tampered packages may not be accepted after delivery has been acknowledged. 

Missing Items in Shipment 

We take great care to ensure that all products are accurately packed and shipped. However, in rare cases, an item may be unintentionally omitted during the packing process. 

Reporting Timeline 

Missing item concerns must be reported within 24 hours of delivery. 

Required Verification 

To investigate and resolve the issue, customers must provide: 

• A complete and uninterrupted unboxing video 
• Visible shipping label 
• Invoice details 
• Clear view of all products received 

This information allows us to coordinate with our warehouse and logistics partners to verify the claim. 

For assistance: 

Email:  support@goodlifeconsumer.com 
Phone: +91 2240043981 

Non-Delivery of Orders 

If your order has not been delivered within the expected delivery timeframe, please contact our customer support team. 

After verification with our courier partners, we will provide an appropriate resolution, which may include: 

• Re-shipment of the order 
• Store credit 
• Refund (where applicable) 

Out of Stock Products 

What happens if a product becomes unavailable after I place an order? 

While we make every effort to maintain accurate inventory, occasionally a product may become unavailable due to high demand or inventory discrepancies. 

If an ordered product is unavailable: 

• We will notify you within 72 hours. 
• You may choose an alternative product (if available). 
• You may request a full refund for the unavailable item. 

Any approved refund will be processed to the original payment method. 

Contact Us 

For any questions regarding returns, refunds, exchanges, or cancellations, please contact: 

GoodLife Consumer Products 

India Office 
604, Dalamal House, Jamnalal Bajaj Marg, 
Nariman Point, Mumbai – 400021, India 

United Kingdom Office 
120 High Road, East Finchley, 
N2 9ED London, United Kingdom 

Phone: +91 2240043981 

Email:  support@goodlifeconsumer.com 

Website:  https://goodlifeconsumer.com